Refund policy


At Wild Little Loves, we want you to love your purchase.  We provide detailed product descriptions, measurements and images to help you choose the right product for your space, so please review these carefully before placing your order.

Change of Mind

Please choose carefully, as we do not accept returns, exchanges or provide refunds for change of mind.

This includes where you:

  • Change your mind after placing or receiving your order;

  • Decide the product is no longer required;

  • Select the incorrect size or colour;

  • Decide the size, colour or style does not suit your space or personal preference; or

  • Find the product different to what you personally expected where it otherwise matches the product description.

Please check all product dimensions, colours and product information carefully before placing your order.

Opened Packages

Due to the nature, size and packaging of our products, we are unable to accept returns of products that have been opened or removed from their original packaging for change of mind reasons.

Our play mats are compressed and packaged specifically for shipping.  Once opened, they expand and cannot be returned to their original packaged condition.  For hygiene and product integrity reasons, opened products also cannot be resold as new.

Please ensure you have ordered the correct size and colour before opening your package.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your item arrives damaged, is faulty, or you have received an incorrect item, please contact us at hello@wildlittleloves.com.au with your order details and photos of the issue so we can assess it and make it right.

Where applicable, we may offer a replacement, refund or other appropriate solution.

Refunds

Where a refund has been approved, we will notify you and process the refund to your original payment method.

Please allow up to 10 business days for your refund to be processed. Your bank or credit card provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since we confirmed your refund, please contact us at hello@wildlittleloves.com.au.

Your Consumer Rights

Nothing in this policy limits any rights or remedies available to you under the Australian Consumer Law.

For any questions regarding your order, please contact us at hello@wildlittleloves.com.au.